CloudDisk Support

Questions, bug reports, and feature requests are welcome by email:

Email: [email protected]

Common questions

My bucket doesn't appear in Finder

Open CloudDisk — the Home dashboard shows a card for each bucket with its status. If a card shows a disconnected state, use its Reconnect action (also available on the bucket's page under the Storage tab). Newly added buckets appear in the Finder sidebar under Locations after a moment.

New files added from another client don't show up

Open the bucket from the Storage tab and press Reload in its header. Finder refreshes the top level immediately; folders refresh when you next open them.

Does CloudDisk change my AWS bill?

CloudDisk issues normal S3 requests (list, download, upload) which your provider bills like any other client. Cost-safe idle mode, bandwidth caps, and the Insights pages are built in so you can see and limit what it does. Cost figures shown in the app are estimates, not your bill.

Archive restore and storage class changes

These are real, billable operations on your storage account. CloudDisk always shows a confirmation with the cost impact before sending them.

Where did a page go?

Press ⌘K (or the magnifying glass in the toolbar). The palette finds every page in the app by name, along with your buckets.